New Balance

Fearlessly indepentent.

New Balance

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FAQs

How do I track my order?

Fill in your order tracking number and email address on our assistant KYE Chat bot [bottom left of your screen] and follow the prompts to track your order.

How long does it take to deliver purchased items?

•Nation Wide Delivery
•Deliveries take 3-5 working days from the day of purchase(standard delivery time) •Next day delivery available[NB! EXCLUDING HAIR PURCHASES]•Hair delivers take up to 7 working days,from the day of purchase, due to customisation reasons.

How do you facilitate returns and exchanges?

Please read our ‘Return and exchange’ policy under ‘Policies’ on our main menu.

How can I contact KYE for assistance?

•Check out our ‘Contacts’ page under our Main Menu.
•Alternatively make use of our KYE ChatBot for faster feedback.

Do you refund?

No refunds.